Contact Us

For any questions regarding our products or for assistance with your order, please kindly fill out the form below and you should expect a response within 1 business day.

Complete the online form to contact us or email at support@tillyliving.com

Our mailing address is PO Box 3278, North Strathfield NSW 2137 Australia.

TRACKING

If you're after tracking information you can use our website to track your orders by clicking on the TRACK ORDERS tab above.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments, in this case, you will be provided with two or more tracking numbers.

STANDARD SHIPPING TIMES

USA and Canada: 6 - 20 days

Oceania (includes Australia): 8 - 20 days

United Kingdom: 8 - 20 days

Other countries: 11 - 30 days

Note: Delays may occur due to extended COVID-19 restrictions that are out of our control at this time.

PROCESSING TIMES

Orders can take 4 business days to process after placing the order before being shipped out.

Please note that if you are emailing about your order to include the order number and the email address used at checkout in your message. Thank you!